What to do if your body butter arrives soft

If your body butter arrives soft, put the jar in the fridge and it firms back up. The same goes if your body butter melted in transit: heat is the cause, and cold sets it again.

It is a common thing with any butter-based product shipped in warm weather, and it is easy to fix. Here is what to do and how to prevent it. This sits with our guide to using the Discovery Set to find your scent.

How do you firm a soft jar?

Close the lid, put the jar in the fridge, and leave it until it feels firm again. Then take it out and use it as usual. There is no need to stir or scrape anything.

Do not put it in the freezer. The fridge is gentler and does the job.

Why does body butter soften at all?

Shea and cocoa butter are solid fats, and warm air softens them. A parcel that sits in a hot truck or on a sunny doorstep can get warm. That is how butter behaves, and it says nothing about the jar.

Our base is shea and cocoa butter, which moisturizes and leaves skin soft, so it responds to temperature the way any butter does.

How do you stop it softening again?

• Bring the parcel in as soon as it arrives, especially on a hot day.
• Keep the jar out of a hot car, a sunny windowsill and a steamy bathroom shelf.
• Store it in a cool cupboard, or in the fridge in summer.
• For trips, carry a small amount in a tin, as in the travel tin that comes free with two jars.

You can also read how to get the most from a 6 oz jar for more on keeping it in good shape.

What if it does not firm up?

Email us with your order number and tell us what happened. Our 30-day satisfaction guarantee covers quality issues and damaged or defective items, and we would rather make it right than have you guess.

Does a soft jar change how you use it?

Only slightly. A soft jar is easier to scoop, so take one scoop on damp skin and no more. The butter still absorbs in about a minute with no shine, and the scent still lasts 12+ hours on most skin.

What if your body butter melted completely?

The advice is the same. Put the jar, lid on, into the fridge and let it set. Give it time rather than checking every few minutes. Once it feels firm, it is ready to use.

If the texture looks different after it sets, or you are unsure, email us with your order number and tell us what you see. We would rather hear about it than have you wonder.

Is it worth tracking your parcel?

Yes. Orders ship from the US in 1 to 2 business days with tracking, so you can see the delivery day. If you will be out, ask a neighbor to bring it in, or plan to be home. A parcel left in the sun is the most common route to a soft jar.

How do you carry body butter in summer?

Take a small tin rather than the full jar, and keep it in a bag out of the sun, not in the glove box. If you are traveling by car, an insulated pouch helps. We have more tips in our guide to travel scents and body butter.

Does a soft jar mean something went wrong?

No. Butter softens in warm air, and parcels travel through warm places. The fridge sets it again. You have done nothing wrong, and nor have we. It is the nature of a butter-based product.

What matters is what you do next. Let it set, check it, then use it as usual. If something still seems off, tell us by emailing support@obsessedbody.com.

Will it soften again once you use it?

It may soften on a hot day or in a warm bathroom. That is normal and the same fix applies. Many people keep their jar in a cool cupboard in summer, and some keep it in the fridge. If you do, give it a moment to take the chill off before you scoop.

Quick answers

What do I do if my body butter melted?

Put the jar in the fridge until it firms back up, then use as normal.

Why did my body butter arrive soft?

Heat in transit. Butter softens in warm air, and a parcel can warm up on the way.

How do I keep it from melting?

Store it away from heat. Avoid hot cars and sunny windowsills.

Who do I contact if it will not firm up?

Email support@obsessedbody.com with your order number.

Want a smaller amount to carry? Two jars come with a free travel tin, and you can pick your scents among all six.